Archive for August 2011

Grammar of Green™ Communications – think before sharing

by Nancy Rogers on August 16th, 2011

Think before your speak. This childhood adage serves me well as a communications professional.

In films “Did I say that out loud?” may get a laugh. Not so much in the business world when the words are instantly blared via multiple channels—tweets, emails, images and posts. The consequences can be costly.

Starting smart, rather than losing time and dollars attempting to correct mistakes in the flood of information is worth the effort. Message mapping is a valuable exercise. Take the time to deliberately consider your objectives, audience, and language. What do you want to accomplish?

What are your objectives?

Fuzzy objectives do not lead anywhere useful or build the foundation for a compelling story. Consider the purpose.

Inform the audience?

Launch a new service or product?

Demonstrate thought leadership?

Differentiate your offering from the competition?

Challenge the status quo?

Inspire action?

Increase sales?

Build loyalty?

Recognize achievement?

What do you know about your audience?

The more you understand your audience, the more effective message development and channel selection will be. Professional organizations, third party partnerships, industry events and trade publications are good resources for B2B outreach. Aligning channels and audience ensures that format and language support objectives.

What are credible sources of information on this subject for the target group?

What channels are most effective?

What holds the attention of the audience?

What motivates them to act?

Are the benefits clearly and simply stated?

Is your story relevant?

Do you open a conversation that respects the audience?

Does your language align the objective, audience and selected channels?

Word choice and arrangement form a potent pair. A message developed to build visibility may not generate sales. A pithy tweet may lead to a very technical white paper.

Is the message memorable?

Are the words chosen the best for this story?

Is the language familiar to the audience? Is the syntax correctly applied?

Do the words distinguish the products or services from competitors?

Do the visuals complement the language?

Have you tested the message on impartial ears and eyes?

The fall trade show season and 2012 communications plans are around the corner. To stand out from the crowd, rely on clarity, consistency, and transparency when delivering green messages. Please share examples that work or fail from your reading, online journeys and industry adventures.

Published:  http://www.edcmag.com/blogs/14/post/grammar-of-green-communications-think-before-you-speak and http://www.sustainablefacility.com/articles/87443-sustainable-facility-blog-2011-08-15-grammar-of-green-communications-think-before-you-speak

The Real Deal: A tribute to Ray Anderson

by l.lilienthal on August 9th, 2011

I love my work, which sometimes consists of entire days – weeks even – stringing words together to help someone else tell their story. It is gratifying to have the trust and confidence of my clients, to be sure, but some days, there just aren’t any words left for me to tell my own story. Today, I needed to save a few for myself.

Ray Anderson died yesterday. We worked together for nearly 16 years, and as I often assured a skeptical journalist, he was the real deal. A brilliant intellect with a natural gift for communication, he was a publicist’s dream client: articulate, passionate, sincere, so adept at staying on message that he taught me a thing or two about it. As his success would suggest, he was not only visionary, but he was competitive and tenacious, while at the same time a superb collaborator.

When I first began working with Interface, it was on a small project — a corporate open house. The marketing director and I hit it off and stayed on as a consultant. It was mid-1995, almost a year after Ray had made what would become a legendary speech to an internal task force, turning business-as-usual on its head. A small band of believers within the company were charting out the course, the “seven fronts of sustainability” were being developed, and the image that would become iconic, Mount Sustainability, emerged. I suggested to Ray that we should talk about what the company was doing.

“If the press is interested in what we’re doing, they’ll find us,” he demurred. I persisted, and one day in a conversation about how the company would define the term “restorative,” I had my opening. Wouldn’t one dimension of restorative be the power of influence; Interface leading by example and helping other companies find their way along the path the company would travel? Ray was converted, though always cautioned: “Don’t let the talk get ahead of the walk.”

Over the next 15 years, we’d work and write together, strategizing on two books and more than 1,500 speeches and interviews. Everywhere he went, Ray got a standing ovation, and I think that — the burst of applause that would fill the room, bouncing off the ceiling as the audience stood, enduring long past the point of a polite clap — became a sort of validation that he was really getting through, making a connection, making you think.  It never failed to thrill him, to humble him, to spur him on.  And while I know that his passing yesterday was peaceful, I’m counting on the fact that it was meet with the standing-ovation-to-end-all-standing-ovations on the other side.

The rest, as they say, is history — as it should be. For my part in it, I will be forever grateful to Ray and to Interface – for giving me meaningful and important work that has changed my own life and that of so many others. Of course, there will never be another Ray but his legacy will endure. And as for the man who is committed to keeping Ray’s vision alive? Yep, Dan Hendrix is the real deal, too.